top of page

Medical Office Accounts Receivable

POSITION SUMMARY:  Primarily responsible for effective collection on patient accounts, accounts receivable follow up, and reimbursement analysis.



  • College degree preferred AND greater than (1) year of experience in a medical accounts receivable roles such as:

  • Accounts Receivable Representative

  • Patient Collections 

  • Working knowledge of medical, accounts receivable, collections, rejects, denials, appeals, and research billing guidelines and policies

  • Demonstrated knowledge of CPT, CDT, ICD-9/ICD-10, HCPCS, and ADA

  • Working knowledge of various reimbursement methodologies, including reimbursement reductions, fee schedule calculations and comparisons, and review of claims for correct payment

  • Fluency in a language in addition to English (Spanish preferred)


  • Review outstanding claims to determine what action needs to take place and make status calls to insurance companies

  • Request claims to be reprocessed where necessary or prepare and submit corrected claims to the insurance companies for payment

  • Review delinquent accounts and initiate appropriate collection action including telephone calls and correspondence to patients

  • Answer patient calls relating to questions about their bills

  • Update demographic and payer related information obtained from the patient

  • May correct errors including misapplied payments/adjustments and applying account credits

  • Prepare refund requests for management approval

  • Responsible for the generation and mailing of claims

  • Work payer rejects and denials

bottom of page