Bilingual Patient Care Coordinator

The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered.

Responsibilities:

Communicate with collaborating physicians or specialists regarding patient care
Educate patients about health maintenance and disease prevention
Facilitate referrals to other healthcare professionals and medical facilities
Maintain accurate patient medical records
Provide advice and emotional support to patients and their family members
The Patient Care Coordinator may also be responsible for handling all front desk duties for the clinic. This individual greets, schedules, checks patients in/out, answers the telephone, and routes calls appropriately. The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered.
Obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart
Ensures that HIPAA guidelines are followed
Understands insurance benefits to effectively communicate to the patient

Qualifications:

Bilingual preferred.
Minimum of one year of previous experience in nursing or other medical fields
Familiarity with medical software and equipment
Ability to build rapport with patients
Strong problem solving and critical thinking skills
Ability to thrive in a fast-paced environment

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